- Store Policies
- It is our priority to satisfy our customers, however, our online stock availability changes on a daily basis. We process and ship orders within 24 hours from the time an order is placed (during the business week).If a certain item is not available at the time of ordering, we will notify you. If we do not receive a reply within 48 hours, we will ship a partial order.
SecurityOur site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection. Also, we have never or will ever sell or share any of the contact information you provide us. Any and all of your personal information is guarded and will only be used to contact you in regards to your order.
We accept major credit cards (American Express, Visa, and MasterCard) as payment. We have discontinued money order payments for the time being as they are causing complications with deliveries.
Chaplon Clothing will accept returns on any product that is unused and unworn. You must contact us about your return within 48 hours from the time you receive your shipment. All returns are to be shipped back “insured” by customer within 10 calendar days of receiving the goods. No exceptions can be made. Chaplon Clothing will refund you the total amount of items returned, not including shipping. Shipping charges will be refunded only if wrong merchandise was received by our error.
International Custom DutiesInternational orders are subject to being charged customs fees by the destination county’s government. We have no control over how much you are charged for customs and the fees are completely independent of Chaplon Clothing. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.
- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.